Resolving information opacity in the real estate industry
田中 修平 / Shuhei Tanaka
Representative
Hometown: Kanagawa, Japan
Hobbies: Touring apartments, visiting cafes and restaurants, driving, anime, manga, and video games
Creating customer-oriented services
I had been investing in condominiums myself, but I was concerned about the lack of a customer-oriented attitude of some major companies that did not provide sufficient information about the status of transactions and other poor services. Through my research, I learned that the real estate industry has a tendency and habit of being dishonest, and I decided to provide services in this industry to solve such social problems.
[How to spend holidays]
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9:00
Wake up
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10:00
Tour of condominium (Privately)
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13:00
Family Lunch
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15:00
Swimming pool with daughter
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19:00
Dinner
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20:00
Play games with daughter
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24:00
Go to bed
Tell everything “Honestly”.
We do not lie to our clients, and we carefully tell them things as they are.
During the process of real estate guidance and negotiations, there are many times when we feel that it is easier to elicit a sense of understanding from our clients by omitting explanations and piecing together facts. However, if we provide such explanations, we will lose the customer’s trust later on due to inconsistencies and inconsistencies.
We believe that even if we cannot control the customer’s expectations, we can gain the customer’s trust by carefully explaining the situation as it is.
When the corporation was first launched, we were thinking of a web service to evaluate and provide real estate prices by a third party.
However, we did not have enough human resources, money, and time to launch the service, and it did not happen.
Therefore, we would like to support more customers in the long term, and in the future, we would like to launch a service that contributes to the democratization of real estate brokerage, which is also our founding philosophy.
